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Do you have any suggestions as to a physician’s and a patient's New Year resolutions pertinent to the improvement of the doctor-patient relationship?

The question I posed assumes that doctor-patient relationships are never perfect and through changes in the personal behavior or actions of both the patient and the doctor bettering the relationship is possible. What conflicts or issues do you see in the doctor-patient relationship that should be improved if a resolution on the start of 2011 is made but also, of course, followed? ..Maurice.
asked Dec 13, 2010 at 10:13PM in Other
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  • 3
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    answered Dec 15, 2010 at 07:38PM
    I would suggest keeping it simple. We physicians should re-establish our role as patient advocate...period. Patients and physicians should agree to trust one another until one or the other has proven themselves unworthy of that trust. Anymore than simple is doomed for failure...just like most New Years Resolutions.
  • 0
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    answered Dec 15, 2010 at 08:57PM
    While we may attempt to re-establish our role as patient advocate as a resolution for the New Year, can this resolution be fully accomplished to the benefit of the patient when there are so many factors now in the medical care system that tend to counter the beneficial fruition of such advocacy? Though trust between the doctor and patient is an essential ingredient for a healthy doctor-patient relationship, does each party recognize that sometimes the breaking of trust is without intent but due to factors which are beyond individual control? Perhaps I am being too cynical but shouldn't both doctor and patient look to a more elementary behavioral change for relationship benefit as a resolution? ..Maurice.
  • 2
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    answered Dec 16, 2010 at 12:50PM
    I believe it is time for doctors to take back what is ours; our relationship with our patients. We have let others dictate to us what we should and shouldn't provide for our patients. We have let reimbursement and insurance 'pats on the head' rob us of our diligence to our patients needs. If we are to be the true guardians of healthcare then we need to do what is right, not what is safe. Otherwise the doctor patient-relationship will cease to exist, we will continue to be servants of the 'business of medicine' and doctor-patient relationships will be doctor-consumer relationships. If there is to be any behavioral changes to be made I fear it is 'us' who needs to make them. Patients have lost their voice in healthcare, they have lost their advocates.

    If a trust is broken without intent is it really a breaking of trust. Does not trust stem from our genuine intent? If an accidental break of trust is acknowledged is it a break of trust? Maybe I am too naive Maurice
  • 0
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    answered Dec 17, 2010 at 12:02AM
    With regard to unintentional break of mutual trust, there are exceptions to that trust that the opposite party might not anticipate. For example, the trust by the physician that the patient will be compliant taking his prescribed hypertension medication. The patient leaves the office will the full intent to comply but may find that the prescribed medication is too expensive for his finances, nevertheless purchases it but takes only half the daily dose to conserve. The intent was to follow what the patient was told by the doctor but circumstances led to non-compliance. On a return visit the patient's hypertension is not improved. With regard to the physician, the patient trusts that the doctor will perform the operation successfully without complication and yet that trust may be broken due to an unintentional complication during surgery. In each case, the trust was broken and yet would one want to call the doctor or the patient "unworthy" of the other's trust?
    Not necessarily, unless the cutting back on the dose or the surgical complication was not reported to the other party. In that case, the implied trust of being open, revealing and honest with each other would have been broken. I am looking for a more basic behavior as a New Years resolution to improve the doctor-patient relationship. ..Maurice.
  • 1
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    answered Dec 17, 2010 at 09:26PM
    I hate to belabor this point but if the patient explains his actions to the doctor he has acted in a trustworthy manner since his intent is not to deceive the doctor. It is a rare patient that goes into surgery expecting perfection, especially after reading the consent form. At best the patient trusts that the doctor will do their very best, and be honest about the outcome. If the doctor intends to perform at his optimal level but the result is suboptimal and the reason is explained to the patient, the doctor has acted in a trustworthy manner and no trust is broken.

    It is my belief that an important and basic ingredient that is missing in healthcare today is trust. I don't know of a behavior modification that will re-establish genuine trust other than the act of trusting. But I am certainly open to learning.
  • 1
    Votes
    answered Dec 17, 2010 at 09:58PM
    I don't mind belaboring since it emphasizes the writers view. But let's look at a more common behavior that is missing in many doctor-patient relationships and but when present is surely the basis for the development of trust between the parties. That behavior which may be missing to various degrees is adequate and appropriate communication between doctor and patient. That means that the doctor should take time to talk to the patient and take time to be attentive and listen to the patient. Yet, communication would be incomplete if the patient was reluctant to speak to the physician. Some patients fear to express to their doctor the concerns, issues and requests which they hold. Perhaps that reluctance is that the patient doesn't think that the doctor would find the expressions as important or perhaps the patient simply fears challenging the physician and not knowing and fearing how the doctor (who may hold the therapy for the patient's symptoms) might respond. From my point of view, better communication would be one resolution which would be critical for both the doctor and patient to strive for as they make their New Year resolutions. ..Maurice.
  • 1
    Votes
    answered Dec 18, 2010 at 08:28AM
    I agree 100%. Good communication is fundamental for a good relationship of any kind. Good communication is also fundamental to trust; and trust is fundamental to good communication. Which came first the chicken or the egg? I also agree that the doctor must make the time for communiaction to occur. But all the time in the world will not lead to communication if trust does not exist. The fear patients feel is due to the lack of trust in the physician response and compassion. I have been the patient many tines and my greatest fear in speaking my mind is a lack of trust in the doctor's ability to feel my concern, or that they take offense. In other words I don't trust them to be the professional they should be.
  • 0
    Votes
    answered Dec 18, 2010 at 10:50AM
    Art, you are absolutely correct that communication and trust are both essential to each other in a doctor-patient relationship. Do you think that trust begins even before communication, such as an assumption, occasionally erroneous, of trust based on the patient's understanding of medicine as a profession and the publicized criteria of such a profession and any recommendation that the patient received from other trusted friends about that physician? Do you think that from the physician's point of view about the unknown patient over the desk, the trust in the patient is based on the assumption, occasionally erroneous, that the patient will be cooperative and do everything possible to help the doctor make the diagnosis and to carry out the treatment? Why I think that communication is primary is that without additional communication by both parties, that initial trust may be degraded. Communication is the structural component that builds on this initial trust or if inadequate will lead to the trust's collapse. "I trust you understand." (oops..I didn't want to sound sarcastic but I thought I would throw that expression in as a conclusion to my discourse.) ..Maurice.
  • 0
    Votes
    answered Jan 04, 2011 at 07:36PM
    Happy New Year to Everyone in the Medpedia Community!!

    This is an excellent discussion. I also believe that communication and trust between both parties are essential. I think it's really important for us to all reflect that we are all patients, so my hope for 2011 and beyond is for doctors to show or continue showing humane acts toward patients.

    In addition, a patient's psyche does have a lot to do with the doctor-patient relationship.

    Here's my personal resolution as a patient for 2011: I'm proactive, but I must grapple with fear of medical appointments (former cancer patient). I need to grapple with my inner demons and just start making those appointments!
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