answered May 18, 2011 at 07:13PM
Yes, agree, these must be used carefully. Another example is branding that is purely for the benefit of the hospital collections and not to benefit the patient. Thoughtfulness must be used to eliminate as many of these as possible.
I think our medical system has something in common with our educational system in this regard. When we build behemoths of care or education, the individual suffers. In our educational system, the student can get lost in huge schools, huge classes, etc. I know many parents that are leaving the public school system to home school as it has become much easier with computerized systems. Most of these parents tell me their children can do in just 3 hours what the rest of the students are taking all day to complete. To me, the difference is caring and love. Likewise, in our medical system, the facilities are getting so huge that people can literally fall through the cracks, dying in the waiting room with no attention. In the opposite situation, a home, the attention and love would be focused on that person. In a smaller hospital, that person would be one of only 10, instead of 1 of thousands. The attention and love that is created is the cause of better care.
We have become so enamored of the "systems approach" to everything, with efficiency being the primary driving factor. Too big to fail may apply not only to banks and insurance companies, but to schools and hospitals. The difference is love.