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Should a physician conclude by personally apologizing to a patient for having had to tell the patient "bad news"?

asked Apr 10, 2010 at 10:08AM in Other
  • I should clarify my question with regard to the expression "bad news".What I meant by the expression "bad news" was NOT dealing with a medical error (all physicians should apologize for an error, system or not, and for the consequences). What I meant to express was

    "Should a physician conclude by personally apologizing to a patient for having had to tell the patient a disturbing diagnosis or bad prognosis?"
    Maurice Bernstein MD commented Apr 10, 2010 at 10:44AM
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  • 3
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    answered Apr 11, 2010 at 03:29AM
    I think that the physician by saying, "I am sorry for having to tell you that...... " is using accepted social human grace/respect/courtesy in showing the patient/family that he/she "feels"
    the grief/pain of the bad news.
    It is a part of the therapeutic healing process. The patient/family is "comforted" by this simple human courtesy, feels respected and knows that "my situation is of emotional concern of another and my physician values my feelings and me."
    Apathy/Disregard by the physician(messenger) to a patient on telling bad news may severely affect the therapeutic relationship, negatively, permanently.
    Who would want to be treated by any-one who is "emotionally detached"?
  • 1
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    answered Apr 11, 2010 at 11:04AM
    Emotional attachment should be expressed by the physician as true empathy but that apologizing thus expressing the physician's personal distress in the context of the professional act of telling the patient a diagnosis and prognosis is open to question. ..Maurice.
    • It would seem appropriate to do what law enforcement and other types of professionals do, which it basically to say "I am sorry for your loss". In the situation of "bad" medical news, perhaps "I am sorry to have to tell you...." is just a way to prepare them as well as express a feeling of empathy for the news you must impart.
      Julie Phelps commented Apr 11, 2010 at 03:35PM
  • 1
    Votes
    answered Apr 11, 2010 at 11:51AM
    Maurice
    The act of saying sorry/apologizing depends on the individual patient or culture and differs amongst cultures. Certain cultures tend to be more affectionate- meaning expressing their emotions more outwardly than others. I agree a physician expressing personal distress may not be beneficial to the patient, but emotional overtures may be appropriate at times.
    This ia an American Academy of Family Physicians article on "Breaking Bad News"
    http://www.aafp.org/afp/2001/1215/p1975.html
  • 0
    Votes
    answered Apr 12, 2010 at 11:22AM
    In my opinion, this is a "no-brainer." When a physician has to deliver such "bad news," he or she is expressing their sorrow for having to be the messenger, not referring to any liability. While it certainly isn't necessary to apologize, it should not be withheld if the physician feels it is right, or the patient would feel better because of it. Let's return a little humanity to Medicine.
  • 0
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    answered Apr 12, 2010 at 02:23PM
    Can the physician worsen the reception of and be non-beneficent to the patient or family by how the information is communicated? If so, what would be examples of such communication?
    Related to my original question: If the doctor states "I apologize (or "I am sorry..") to now have to give you some bad news about your illness" do you really think that the doctor is contributing to the ability of the patient to accept what follows? To me, in a way, emphasizing to the patient that the physician has had his or her own emotional burden now to transfer to the patient seems so unnecessary when the that physician's burden is nothing like the burden patient is about to receive. ..Maurice.
  • 2
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    answered Apr 12, 2010 at 03:03PM
    Of course it's possible for a physician to worsen how a patient or their family feels by what is said, but I believe that, as stated, an apology for having to present bad news is merely an expression of empathy. It demonstrates that, being unable to change the situation, the physician too feels as much at a "professional" loss as the patient does at a personal one.
  • 1
    Votes
    answered Apr 13, 2010 at 05:30AM
    Well, having had to receive bad news from a doctor a few times, not about myself but about my child, my own preference is some expression of shared sorrow. It doesn't really have to be in the words themselves, but in the tone of voice and facial expression. Knowing that my child's doctor cared enough to be personally sad made me feel less alone at those moments. This in no way made me feel responsible for her distress or made me worry about her ability to be competent.
    Maybe the perspective of pediatricians is a little different? For those of us who do outpatient, having to give (seriously) bad news is usually not a common thing. My pediatrician friends and I tend to be more emotional at those times, having not had opportunities to practice much. Which generally results in everyone in the clinic walking down the hall crying maybe once a year. And I guess it depends on how long you've known the family. I sat for a few days by the bed of a long time patient dying of an incurable genetic illness last year, and the parents and I cried together when it was time to decide to stop giving treatment. They told me later how much that had helped them.
  • 1
    Votes
    answered Apr 14, 2010 at 02:07PM
    Good grief - why are we even debating this question? Eric Shore is correct in wishing for a little humanity in medicine. The question is about the physician apologizing for being the bearer of bad news - not about the 'physician's burden'.

    I have to add that Dr. Bernstein's dispassionate question about the 'non-benificence' of empathy (and yes I know med school textbooks actually talk that way - precisely the problem with most academics!) is truly surprising.

    Can physicians really be that out of touch with basic human courtesy and kindness that they have to ask "Can the physician worsen the reception ... by how the information is communicated?" This is why medical schools are now teaching courses like 'How To Break Bad News' - a course that was likely not taught to Dr. Bernstein.

    Believe me, those of us who have had the misfortune of sitting across the desk from doctors who spew out the catastrophic facts WITHOUT the simple 'I'm so sorry to have to tell you this" know what true 'non-benificence' looks like.
  • 1
    Votes
    answered Apr 14, 2010 at 03:00PM
    Here is a scene from "The Shootist" (1976) one of last western cowboy movies. The excerpt at the YouTube link below is where the physician James Stewart gives the "bad news" of cancer to John Wayne. Ironically, the actor John Wayne actually had lung cancer at the time and this was his last movie. Let me know how you evaluate James Stewart's "telling the bad news". Can physicians learn anything for their professional use from this brief scene?

    http://www.youtube.com/watch?v=r-RUuyt80kU&feature=related

    Actually, I help teach "Introduction to Clinical Medicine" to first and second year medical students and the topic of how to break bad news is presented to the second year students just before they go out to their ward clerkships in the 3rd year. Students should consider multiple approaches to tell the news as part of their resource skills. What approach really depends on how much and what kind of relationship the doctor previously has had with the patient and how much the doctor understands the way the patient had previously responded to new information about the illness. It also depends on the emotions the physician bears such as guilt, uncertainty or the physician's own experiences with bad news either personally or with family members. There is no absolute way to react for every patient encounter. I think the main point, though, is to keep in mind the goal is to be therapeutic for the patient. The physician should be aware that his or her own emotions could interfere attaining that goal. That's why when first year med students come to me after their first patient interviews and say that the story the patient was so sad that the student started to cry. I tell them that all doctors are allowed a few tears in front of the patient but crying which interferes with the goal to be therapeutic and attempt to do good to the patient is to be avoided. ..Maurice.
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